It's only a complaint. Which, for 12(b)(6) purposes, we've got to assume is true, even if it's not.
Still, the next time you move, if you're thinking about using North American Van Lines, perhaps you should read the second page of this case and see what they allegedly did to Eva Hall. And then read the remainder of the opinion and see why Ms. Hall ends up recovering nothing. Plot-stealer: The 1906 Carmack Amendment to the Interstate Commerce Act of 1887 is often the moving company's best friend.