I know that we're talking in this opinion about someone who's confused a lot, but I too was confused by this sentence (with an additional sentence for context):
"Carrasco offered Veronica C. an
appointment book, but she said she would not forget her
appointment. She told Carrasco that said she had been wearing
her mother’s gold earrings, which confused her; she took them off
and was fine."
Wait. Who's wearing the earrings, whose mother owned them, and who was confused?
Pronouns pronouns everywhere.